Wish
DX  » Community » Forums
«See all threads (in General Discussions)
General Discussions

Can't see my order

  • Thomasv1993 Wednesday, August 08, 2018 1:12 AM Reply

    Hi, I have ordered a phone 2 days ago but can't see it under my orders, when I try to track it it says that it might be the wrong email but I know that it isn't, hope you guys can help thanks heaps

    Posts(14) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 08, 2018 9:02 AM Reply

    Hello @Thomasv1993

    Could you please tell me which SKU you have ordered, when you placed the order, then we can check for you, thanks for your cooperation.

    Posts(414) | Reviews | Tip post

  • Thomasv1993 Wednesday, August 08, 2018 12:44 PM Reply

    Hi, here is the SKU 852528231

    And here is my order number 180805001010172064

    Please let me know where my order is thanks

    The issue is when i bought the phone i didn't get email confirming 

    Thanks

    Thomas

    Posts(14) | Reviews | Tip post

    post edited by Thomasv1993 on 8/8/2018 at 12:50 PM
  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 08, 2018 2:08 PM Reply

    @Thomasv1993

    After check, we found the order180805001010172064 is in another account - {REMOVED!!!!}. After careful review, it seems that you didn’t register an account with DX through our website. If you are sure that you did, then please use the email that you placed the order with and register first. Then you will be able to login to your DX account to check your order details.
    The following register link is for your reference:
    https://passport.dx.com/accounts/register.dx

    Posts(414) | Reviews | Tip post

    mod edited by cyclist on 8/8/2018 at 2:49 PM
  • Thomasv1993 Wednesday, August 08, 2018 2:16 PM Reply

    All good thank you very much for your help

    Posts(14) | Reviews | Tip post

    post edited by Thomasv1993 on 8/8/2018 at 2:20 PM
  • Thomasv1993 Thursday, August 09, 2018 7:48 PM Reply

    Hi, my order has been "getting preapred" for nearly 5 days, i have paid for the fast shipping 4 to 7 days, would you have more info on it? thanks

    180805001010172064

    Posts(14) | Reviews | Tip post

  • cyclist Moderator Thursday, August 09, 2018 8:14 PM Reply

    Preparing your order isn't shipping, you can't speed up the process before shipping.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17138) | Reviews | Tip post

  • Thomasv1993 Thursday, August 09, 2018 8:45 PM Reply

    Can preparing last 4 days? is that usual or longer that unsual thanks

    Posts(14) | Reviews | Tip post

  • cyclist Moderator Thursday, August 09, 2018 9:00 PM Reply

    On the product page "Ships within 7-10 business days".

    When you order it, DX then orders it from their suppliers, sometimes its quicker, but usually within the advertised time.


    Try and forget about it till next week, then check again. Checking everyday will frustrate you ;)


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17138) | Reviews | Tip post

  • Thomasv1993 Thursday, August 09, 2018 9:05 PM Reply

    Will do, said "ships wihin 4 to 7 days Expedited" as i paid an extra 21€ for it :)

    Posts(14) | Reviews | Tip post

Page 1 of 3
Go to Page:
«Reply to this thread (in General Discussions)
General Discussions

Reply

Subject:

* 50 characters max

Message:

Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere