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Can't see my order

  • Alisa-Deng @DX Staff @DX Staff Friday, August 10, 2018 9:45 AM Reply

    @Thomasv1993

    Because the SKU you ordered will be shipped from our Hong Kong warehouse, so it may take 7-14 working days for preparing  the shipment.

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  • Thomasv1993 Friday, August 10, 2018 1:06 PM Reply

    Ok would you be able to check with the seller, because it isn't written anywhere that it would take that long, so are you able to check with the seller? it's been 5 days thanks

    180805001010172064

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  • Thomasv1993 Saturday, August 11, 2018 3:05 PM Reply

    Thanks; but when i bought it it doesn't state anything like that, that is all i can see on your website:

    Your order goes through several steps before reaching your door.  Here are those steps:

     

    Step 1            Confirm payment            0-3 business days

    Step 2            Process order                 1-3 business days

    Step 3            Package order                1-2 business days

     

    Step 4            Shipping            Airmail         9-14 business days

                                                  Expedited      5-7 business days

                                                             

    Total            Airmail               11-22 business days

                      Expedited            7-15 business days


    Please, could you let me know if the seller is sending it soon, if you could contact him it would be great thanks, does that mean it will take me 30 days to receive an item? thanks

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  • Alisa-Deng @DX Staff @DX Staff Saturday, August 11, 2018 5:54 PM Reply

    @Thomasv1993

    We still waiting a feedback from our warehouse, could you please wait more 1-3 days to get the feedback, thanks for your patience.

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  • Thomasv1993 Saturday, August 11, 2018 6:56 PM Reply

    Hi thanks for that, I am happy to wait a few more days after that I might ask for a refund as this is taking a very long time and really need my item thanks

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  • Thomasv1993 Saturday, August 11, 2018 8:56 PM Reply

    Hi thanks for that, I am happy to wait a few more days after that I
    might ask for a refund as this is taking a very long time and really
    need my item thanks

    It should never take that long to after paying for it, if you don't have it in stock please let me know and i would like a refund, because i can't wait that long

    Thank you

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    post edited by Thomasv1993 on 8/12/2018 at 12:15 AM
  • Thomasv1993 Sunday, August 12, 2018 2:11 PM Reply

    ITS BEEN 7 DAYS

    Hi thanks for that, I am happy to wait a few more days after that I
    might ask for a refund as this is taking a very long time and really
    need my item

    It
    should never take that long after paying for it, if you don't have
    it in stock please let me know and i would like a refund, because i
    can't wait that long

    Thank you


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  • cyclist Moderator Sunday, August 12, 2018 5:05 PM Reply

    I guess you've chosen to ignore what I said on the previous page!

    You have been waiting 5 working days.


    Also, you should read the "Note" at the bottom of the page.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Thomasv1993 Sunday, August 12, 2018 5:37 PM Reply

    Fair enough i will wait until next Thursday or Friday after that i will ask for a refund thanks

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  • Thomasv1993 Monday, August 13, 2018 5:16 AM Reply

    Fair enough i will wait until next Thursday or Friday, i have read the note, but i just think that if the item isnt in stock it would be nice to be notified instead of paying for it, hope you understand my point of view, again i am happy to wait until next Thursday or Friday

    after that i will ask for a refund thanks

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