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Can't see my order on dx

  • Night159 Wednesday, August 08, 2018 9:41 PM Reply

    Hi, I have ordered a phone 2 days ago but can't see it under my orders, when I try to track it it says that it might be the wrong email but I know that it isn't, hope you guys can help thanks.

    I paid with my paypal account and then registered with another one and my order didnt appeared. then, i registered on dx with my paypal account but it wasnt there neither

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    post edited by Night159 on 8/8/2018 at 11:47 PM
  • Alisa-Deng @DX Staff @DX Staff Thursday, August 09, 2018 8:57 AM Reply

    Hello @Night159

    Could you please tell me the order number? then we can check for you.

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  • Night159 Thursday, August 09, 2018 9:45 AM Reply


    Order : 180806001011183727

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  • Alisa-Deng @DX Staff @DX Staff Thursday, August 09, 2018 12:44 PM Reply


    After careful review, we found the order is in your another account, please login in your account and check your order detail.

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