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missing items, DX is asking for the impossible...

  • snailmail Wednesday, August 08, 2018 10:09 PM Reply

    Hi forum -


    generally speaking I'm very satisfied with DX, but now I have a problem:


    Order # 180619001048451505, item # 916503935 

    (Anker 3ft / 0.9m Nylon Braided Tangle-Free Micro USB Cable) - This item never arrived, and in the Ticket I opened for it DX is asking for photos of the rest of the order, of the items that actually did arrive, including the packaging.


    But: The other stuff came over a period of a few weeks, bit by bit in a total of 4 or 5 deliveries. And of course I didn't take pictures of the stuff before dumping the packaging, I mean, I was fully expecting the cable to be the last delivery and would be coming soon... But it never did...


    What can I do now, how do I get my cable?


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  • sheepish Top 10 Forum Poster Wednesday, December 12, 2018 3:18 PM Reply

    What happened with this problem?

    Community service notice:
    finnali is "a big liar", very stupid, or mentally ill;
    treat gently.

    DX has a new way to deceive customers:
    http://club.dx.com/forums/forums.dx/threadid.1462252

    Posts(25006) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Thursday, December 13, 2018 9:16 AM Reply

    [email protected]

    The logistics information shows that the package has arrived in the destination country, If possible, could you please first check with your local post office to see if there are any packages waiting for you to pick up and please let us know?

    You can track it via the following link:
    http://global.cainiao.com/detail.htm?mailNoList=LP00104729496711&spm=a3708.7860688.0.d01

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  • snailmail Friday, December 14, 2018 3:25 AM Reply

    Well its been a while, I almost forgot about this... I did check with my local post guys, there were no packages waiting for me unfortunately. While it's not a supercheap cable its not exactly a superexpensive item either, and I _swear_ it didn't arrive here... So maybe you can just send a new one, as a sign of goodwill towards a loyal customer? :)

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  • sheepish Top 10 Forum Poster Friday, December 14, 2018 4:04 AM Reply

    The logistics information shows that the package has arrived in the destination country


    Yes, but what happened to prevent delivery?


    Don't worry snailmail, DX has a process to go through to try to figure out what's happened. Just be patient.

    Community service notice:
    finnali is "a big liar", very stupid, or mentally ill;
    treat gently.

    DX has a new way to deceive customers:
    http://club.dx.com/forums/forums.dx/threadid.1462252

    Posts(25006) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Saturday, December 22, 2018 2:39 PM Reply

    [email protected]
    Upon further investigation, we regret to inform. you that your package was lost in transit.We have refunded $7.99 to your paypal account, and the money will take one to three business days to arrive. Please pay attention to check.

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