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  • ithanium2 Thursday, August 9, 2018 1:42 PM Reply

    I have ordered a Raspberry Pi NoIR camera on 30.07.2018... It's status is still Payment Confirmed.

    Even tho on product page you advertised:

    Dispatch: 3-4 business days

    Delivery:  5-11 business days

    Order nr.  180730146021371303
                   2018-07-30 14:43:08

    You have no live chat support just a lame ticket system which you don't even bother to care about. I submitted a ticket there aswell...still no answer. Reference Number:G40N1U

    The dispatch time is loong overdue...that's why I am requesting a Refund... If in 24hours, my order is not refunded I will claim PayPal dispute.

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  • gasbag11 Top 10 Forum Poster Thursday, August 9, 2018 8:32 PM Reply

    You can cancel the order in your account. Click on the order # and you will see an "Available Actions" button. One of the options is canceling the order. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • cyclist Moderator Thursday, August 9, 2018 9:03 PM Reply

    On the product page it says "Ships within 7-10 business days".

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • sheepish Top 10 Forum Poster Friday, August 10, 2018 8:43 AM Reply

    Even tho on product page you advertised:

    Dispatch: 3-4 business days

    Delivery:  5-11 business days

    Got a "scr" shot?

    I could find two cameras with "NoIR" in the title and both say they ship within 7-10 business days, which is two weeks, which is next Monday.

    The dispatch time is loong overdue

    How do you "fiigure" that?

    Remembering 30 years.
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  • Alisa-Deng @DX Staff @DX Staff Saturday, August 11, 2018 6:02 PM Reply

    Hello @ithanium2

    Your order will be shipped within 3-5 days, so could you please wait patiently, we will arrange the shippmet for you ASAP.

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