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Site support does not answer the questions

  • venge1 Monday, September 3, 2018 11:36 PM Reply

    I have an order number 180819001026942601 made on 19.08.2108 and processed on 20.08.2018. The order after the expiration of the announced processing and dispatch period has no movement or information. If you can not or do not wish to execute the request, I wish it to be canceled and the funds recovered . Payments  were made via PayPal and they were informed of the status  

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  • cyclist Moderator Tuesday, September 4, 2018 2:01 AM Reply

    I'll contact staff for you, post up your ticket number.

    @Alisa-Deng

    Flashlight issues~https://tinyurl.com/bw2d3pd
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  • venge1 Tuesday, September 4, 2018 2:05 AM Reply

    Ticket number: 9D519F23E7204C85A4E627795F73305E
               

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  • venge1 Tuesday, September 4, 2018 4:05 PM Reply

    I
    sent you a ticket number but apparently cyclist is a bot or the
    administrator does not want a dialogue. I am very pleased with the
    customer support and attitude

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  • matrix-neo Moderator Tuesday, September 4, 2018 7:25 PM Reply

    I'm glad you like customer support, and for the record no one here including admins, mods or staff are bots, some replies take time and may appear rehearsed but there is a person behind the message

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • venge1 Tuesday, September 4, 2018 7:31 PM Reply

    It is a pity that you have not understood the sarcasm, but still expect a specific response to the order status

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  • venge1 Wednesday, September 5, 2018 1:15 PM Reply

    for two
    days I try to get in touch with the seller in different ways (via the
    form. of tickets and the site's forum), but I do not get any information
    about the status of my order. When will I get the requested information?

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  • sheepish Top 10 Forum Poster Friday, September 7, 2018 9:24 AM Reply

    apparently cyclist is a bot


    LOL. He's a cycling robot who tries to be friendly, but scares young customers away.


    Remembering 30 years.
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  • matrix-neo Moderator Friday, September 7, 2018 9:58 AM Reply

    so he is a BotList? or should that be CyclOt

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Alisa-Deng @DX Staff @DX Staff Friday, September 7, 2018 10:43 AM Reply

    Hello @venge1

    Sorry for the late reply, your ticket have been replied, please check.

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