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Ulephone Power 5 sound stuttering

  • sanjeevnuts Tuesday, September 4, 2018 9:00 PM Reply

    I received this phone recently and from the beginning found audio stutters when playing audio files or video clips. 


    I have tested by playing locally downloaded audio and video files and also by playing clips on youtube and google play. The sound works for the first few seconds, then starts stuttering. The video plays smoothly, only the sound stutters. 


    I have done factory reset many times but the problem has not got fixed.

    Has anyone come across this issue and was able to fix it?


    I have opened the ticket below 3 days back but not received a response so far.

    I'd like some feedback on how DX deals with issues of this type. I have purchased from them in past but this is the first time I have a defective item in hand.


    677FF0D2E34247F2B678D1C9E3F05528

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  • matrix-neo Moderator Wednesday, September 5, 2018 11:02 PM Reply

    it will take more than 3 days for a reply at this time, just wait a bit more, btw does this issue happen when the phone rings or during a call when speakerphone is turned on? if it only happens with video file playback, uninstall/re install media player like VLC player or MX player and use hardware decoding for playback

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  • sanjeevnuts Wednesday, September 5, 2018 11:22 PM Reply

    Thank you for your response. 

    The stuttering is observed at all times, even without any other activities like phone calls.

    Also, the stuttering is observed even when playing audio files.


    I have a few questions, please excuse a newbie.


    1- Why will the 3rd party players make any difference in files played in Youtube app or Google play Movies app?


    2- How do I turn on Hardware decoding?

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  • sanjeevnuts Thursday, September 6, 2018 1:50 AM Reply

    Update:

    Installed MX player and VLC player.

    Still have sturrering of sound in MX and VLC player as well as Youtube app and GooglePlay Movie app.

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    post edited by sanjeevnuts on 9/6/2018 at 1:57 AM
  • matrix-neo Moderator Thursday, September 6, 2018 1:56 AM Reply

    my questions were to narrow down the problem to either hardware or software, if the problem is always there it sounds like hardware, but when you said it only happens after say 5 seconds everytime you play a file it points to software like a buffering issue, a faulty speaker is faulty all the time not after 5 seconds of every file you play, and try playing files outside youtube, install a few different apps and try again

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  • matrix-neo Moderator Thursday, September 6, 2018 1:58 AM Reply

    sounds like hardware issue, just wait a little longer for staff reply

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  • sanjeevnuts Thursday, September 6, 2018 2:08 AM Reply

    Thanks.

    Apart from factory reset and then updating all apps I don't know what else to do.


    Here is the update:

    1) Downloaded a 1080p mkv file. Set HW + decoder (both local and network play). Still have stuttering - in MX Player


    2) Still have stuttering in Youtube and Google Play Movie apps.

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    post edited by sanjeevnuts on 9/6/2018 at 2:09 AM
  • sanjeevnuts Thursday, September 6, 2018 2:36 AM Reply

    The stuttering starts more like after 30 seconds after starting, not after 5 seconds like I said before.

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  • matrix-neo Moderator Thursday, September 6, 2018 9:36 AM Reply

    when you say 'stutters' do you mean there is a hiss or crackle sound or do you mean the audio skips or lags in the video? the second is not really a hardware problem, it usually means the processor cannot playback the video smoothly, h.265 files need a newer and faster processor, try a 480p video encoded h.264 file if it does not stutter that's the explanation

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  • sanjeevnuts Thursday, September 6, 2018 10:03 AM Reply

    The audio skips. There are gaps.

    There is no hiss or crackle.


    I did try playing the youtube videos at different resolution. Lowest available was 144p and it still skipped.

    Can I load a sample somewhere you can look ?


    Really appreciate your help with this issue.

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