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Pls can someone help me with order 180911001052432894? 13 days preparing for shipping. It was in stock, paid by card immediately and can't get why it was not shipped yet.

No one replies to ticket.

@Alisa-Deng Figured I should probably try to reach out to staff members this way.

I made a ticket (ticket # 9FFBBFB593924AA3AFC3F67FDC22FD8B) about a phone I ordered in start of july. It was shipped back in july 9th and the last note in package delivery tracking system was on july 30th ("system - information"). I was told to wait for a week or two twice, then staff told me to reach out to shipping company + local post office + customs (our customs don't restore packages tho). I did all that, twice as well, and tried to get a response from staff about whether we're making any progress.

I haven't received any replies to my septembers questions; last one I got on october 30th. I'm still keeping calm with this, but it's a bit over 200€ phone that I've waited for almost 3 months now. Could someone continue replying to the ticket and actually do something about trying to solve where the package got lost on the way? All I know is that the shipping company never replied my request to track the missing package (contacted them right after receiving info from dx), my country's post office claimed they have no incoming packages for me and customs just told me to be in touch with the shipping company (because they don't store packages, just let them pass or make them wait). 

Thanks in advance

Please tell me what is the status of this order 180916001057867328. It says it has been shipped but the tracking number      CEU180920AECU000064 does not comply with any tracking system and can not be tracked. The order says that it was shipped 6 days ago.

Kind regards

Don Rogers

Hi im looking for my order: 180725001088402381.

I was informed by my postal service in sweden Postnord that there was a fault in their system this summer and i didnt get a notification. Please send it again and Postnord said u will contact them for the screwup...

/regards Fred

Hi @Alisa-Deng,

My ticket number is -  D6CD97CE70A14EC0B03A03BAE56EF59E

I am waiting for Dx reply since 2 weeks, I got defective product and want replcement or refund.

Please do the needful,

Thanks in advance.

Hello @Alisa-Deng,

I've also ordered a phone three months ago, but I'm not getting a reply anymore at ticket number: 4553F550598C4FBF9F7B6D54C6117018

I was ordered to wait a couple of times, but I haven't had a reply ever since. I would like to get a refund. The order number is: 180701001062479156

Kind regards,
Joram

Reply my ticket:

124D4B6365CD4A9AB64471E7B17CB87E

I want my money back asap.

Damn, should've read the forum first.....I am not getting any reply either.

180629001060088203 I do not get any answer from you when I get the money back and I have included my bank in the event, and from Monday 8.10 I also include the police in case the money is not paid to me until then because I do not get any answer from you and I will be forced to this step because you do not have a relationship with the customer and depend on them !!!

180813001019775328, where is the reply? been a week like that no reply...

you make me think again to order another stuff from u