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Ticket Reply Delay Notice

  • NGUYENNGOCTUE Friday, November 23, 2018 6:18 PM Reply

    It's very no good from DX

    Order #:180813001020022499    

    Ticket number:965F5940083E4E99B7267E2D943A2FC5    

    I think I will never can get back for the refund my money  for my order alreday more than 3 months

    There is the answer of your Team :

    Dear Customer,

    We are sorry to inform. you that If you are unable to provide proof of stamping with a post office, we will not be able to process your refund. 

    You need to go to the local post office to process the relevant documents (photos). Please understand.

    Thanks for your support.

    Best regards,


    And here is the answer from your shipper :


    Vous nous avez contactés au sujet de la livraison de votre colis.

    Nous sommes au regret de vous informer que malgré tous les moyens mis en œuvre par nos services, nous ne sommes pas parvenus à localiser votre colis.

    Nos Conditions Générales de Vente (disponibles sur notre site internet), prévoient dans certains cas de dédommager l'expéditeur d´un envoi. Cette indemnisation fait généralement suite à des livraisons aux cours desquelles les conditions contractuelles n'ont pas pu être respectées (à l'exclusion de certains cas qui sont également précisés dans les CGV).

    Aussi, nous vous invitons à faire part de cet élément à votre expéditeur, afin que celui-ci formalise une demande auprès de nos services.

    Nous vous prions de bien vouloir accepter nos excuses pour la gêne occasionnée et restons à votre disposition pour toute autre question ou précision, via la rubrique Formulaire Contact de notre site internet.

    L’équipe Colissimo.



    Post-scriptum La Poste

    Ce message est confidentiel. Sous reserve de tout accord conclu par ecrit entre vous et La Poste, son contenu ne represente en aucun cas un engagement de la part de La Poste. Toute publication, utilisation ou diffusion, meme partielle, doit etre autorisee prealablement. Si vous n'etes pas destinataire de ce message, merci d'en avertir immediatement l'expediteur.

    Posts(5) | Reviews | Tip post

  • Maksa012 Friday, November 30, 2018 6:03 PM Reply

    I want my money right back 5 months I am waiting 180629001060088203 return my money if you are not fraudsters I can not enter correspondence with you on the site and I do not want to correspond anymore RETURN MY MONEY BACK !!!!

    Posts(8) | Reviews | Tip post

  • Poebz Wednesday, December 05, 2018 9:01 PM Reply

    I've been waiting for almost half a year, order number: 180701001062479156
    Is there anything we can do together to sue this company? They are stealing money..

    Posts(2) | Reviews | Tip post

  • Boatrix Saturday, December 08, 2018 6:41 PM Reply

    I look for some information only, i´ve been waiting few months for received my package and I have any answer.

    My ticket number is : 047A20D91ECD424F97F5EBB4AF6B630C 

    I hope you could give to me some information i you doesn´t I assume this page it´s a scam

    Posts(2) | Reviews | Tip post

  • Poppete Saturday, December 22, 2018 3:40 PM Reply

    My order was placed on 11/11/2018 and shipped on 17/11/2018. Its now 22/12/2018 and I still dont have it. The DX order number is -181111001031057132. I cant find anywhere on the website to report order not received.

    Posts(1) | Reviews | Tip post

  • lulugomesbh Monday, January 07, 2019 9:54 PM Reply

    @Alisa-Deng, I made my order in August/2018 and i don't recieved yet. i tried open a ticket or RMA, without success.

    i wanna my money back or a new item with trancking number.

    Posts(3) | Reviews | Tip post

  • robrd67 Tuesday, January 08, 2019 10:51 PM Reply

    @Alisa-Deng, on 15-11 my order was shipped and still haven't received anything (8-1).
    I try to get in contact with DX since 28-12 but so far I don’t get any response back
    What need I do to get any response back?
    i now try this forum to see if i can get in contact with DX sales
    I want to know what will happen with my order or that I will get my money back
    my Order is No.: 181109001029185925

    Posts(6) | Reviews | Tip post

  • ppeppinoo Friday, January 11, 2019 12:04 AM Reply


    Posts(1) | Reviews | Tip post

  • den27de Tuesday, January 15, 2019 4:23 PM Reply

    I have no ticket number. It's an old ticket. I placed the order 6 months ago. The order number is 180612001040281600.

    I bought an 2in1 tablet and it suddenly stopped working. The screen stays black. I want a replacement / repair of it. 

    Posts(1) | Reviews | Tip post

  • TNBAD Tuesday, January 15, 2019 10:06 PM Reply

    Hi, I made an order on December 30, 2018, the payment was confirmed on the 31st, it should be sent in 24 hours, but to date it has not been sent. 

    The order number is 181230100160676941. 

    The user is  I can not log in with this user on the forum. Is there a problem? 

    I need help because the seller does not answer me. Can you help me ?

    Posts(1) | Reviews | Tip post

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