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[URGENT] Refund needed, got the wrong items

  • esabalza Saturday, September 15, 2018 5:59 AM Reply

    I got the wrong items, I'm very pissed off right now and I urge you to give me my money back! 

    This is disrespectful. It is the last straw! I waited for three months only to get such poor quality items. I strongly urge you to take action to make things up...

    OrderId: 180727001090635241

    And I was EXPECTING the following items:

    Screen Shot 2018-09-14 at 4.56.24 PM.png

    As you can see, the received items are WRONG and have horrible quality (probably worth 1$ each!!).

    I really don't think I want them to be re-shipped, I just want a REFUND since the waiting period is so long and stressful.

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  • cyclist Moderator Saturday, September 15, 2018 6:36 AM Reply

    Three months!

    Contact DX by using the ticket system - https://cs.dx.com/base/ResponseJudge

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • esabalza Tuesday, September 18, 2018 7:32 PM Reply

    I already contacted them, but they stopped responding as soon as I said refund. They don't even answer the phone lines. 

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, September 25, 2018 3:10 PM Reply

    Hello @esabalza

    Your  ticket have been replied.

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  • esabalza Tuesday, September 25, 2018 9:51 PM Reply

    Hello @Alisa-Deng

    Yes, my ticket has been replied, but I'm still waiting for a concise solution, how much more should I wait?

    the person answering the ticket suggested "SEVERAL DAYS" to get another answer, really? that's how you guys keep a customer that's been buying at DX for years?

    I just want a refund, because I received a package worth less than 3 dollars instead of what I bought. That's it.

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  • Yolanda-du @DX Staff @DX Staff Saturday, September 29, 2018 10:08 AM Reply

    [email protected]

    We are working on it for you, it will take some time and we will provide you with a solution on Tiket.

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