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Item not received = order placed 27th June!!

  • desmondo84 Sunday, September 16, 2018 11:33 AM Reply

    Order placed over 3 months ago...  DX haven't replied to my last 3 messages - nay suggestions on what to do next?


    Tracking number  RQ537576214MY




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  • Alisa-Deng @DX Staff @DX Staff Tuesday, September 25, 2018 11:28 AM Reply

    Hello @desmondo84

    Could you please tell us the order number or the ticket number, then we  can check for you.

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  • desmondo84 Thursday, September 27, 2018 5:17 AM Reply

    Thanks for the reply.  Order number was:


    180627001057558656



    This has now been over 3 months and I am not getting any replies to my messages to DealExtreme online.  Very frustrating.


    Regards


    Des


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  • desmondo84 Wednesday, October 10, 2018 4:29 AM Reply

    Hi

    Did you get a chance to look into this for me?  Still no contact from DX extreme!  terrible service on this.

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  • sheepish Top 10 Forum Poster Wednesday, October 10, 2018 4:38 AM Reply

    DX really does seem to be falling apart at the moment.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
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  • Alisa-Deng @DX Staff @DX Staff Tuesday, October 16, 2018 3:36 PM Reply

    @desmondo84

    Thanks for your support. We have requested the post to check this package via offline methods, as you know, it will take time to process. So please give it 1 week,we will update you as soon as we get confirmation from the post office.

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  • desmondo84 Wednesday, October 17, 2018 3:38 AM Reply

    Hi Alisa - someone has now replied to my problem.  Looks like it was lost in transit and they are requesting another to be sent so fingers crossed this time.  Thanks for helping.


    Des

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  • Alisa-Deng @DX Staff @DX Staff Saturday, October 27, 2018 4:01 PM Reply

    @desmondo84

    My pleasure, have a nice day.

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