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Item not received = order placed 27th June!!

  • desmondo84 Sunday, September 16, 2018 11:33 AM Reply

    Order placed over 3 months ago...  DX haven't replied to my last 3 messages - nay suggestions on what to do next?

    Tracking number  RQ537576214MY

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, September 25, 2018 11:28 AM Reply

    Hello @desmondo84

    Could you please tell us the order number or the ticket number, then we  can check for you.

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  • desmondo84 Thursday, September 27, 2018 5:17 AM Reply

    Thanks for the reply.  Order number was:


    This has now been over 3 months and I am not getting any replies to my messages to DealExtreme online.  Very frustrating.



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  • desmondo84 Wednesday, October 10, 2018 4:29 AM Reply


    Did you get a chance to look into this for me?  Still no contact from DX extreme!  terrible service on this.

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  • sheepish Top 10 Forum Poster Wednesday, October 10, 2018 4:38 AM Reply

    DX really does seem to be falling apart at the moment.

    Remembering 30 years.
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  • Alisa-Deng @DX Staff @DX Staff Tuesday, October 16, 2018 3:36 PM Reply


    Thanks for your support. We have requested the post to check this package via offline methods, as you know, it will take time to process. So please give it 1 week,we will update you as soon as we get confirmation from the post office.

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  • desmondo84 Wednesday, October 17, 2018 3:38 AM Reply

    Hi Alisa - someone has now replied to my problem.  Looks like it was lost in transit and they are requesting another to be sent so fingers crossed this time.  Thanks for helping.


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  • Alisa-Deng @DX Staff @DX Staff Saturday, October 27, 2018 4:01 PM Reply


    My pleasure, have a nice day.

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