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Defective Amazfit Stratos no reply after video

  • Gm1978 Saturday, September 22, 2018 4:25 PM Reply

    I was in contact with the service team but suddenly I stop getting replies. It is about a faulty Amazfit Stratos. I sent a video where I demonstrated the issue and since I got no reply (20+ days). 

    Can someone please get back to me?

    Order ID 180531001026977316

    Thank you,


    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, September 25, 2018 11:08 AM Reply

    Hello @Gm1978

    Your ticket have been replied.

    Posts(1070) | Reviews | Tip post

  • Gm1978 Friday, November 2, 2018 3:04 PM Reply

    We are now weeks after I asked for a reply again on my ticket, and still haven't heard back anything..... Can someone please act, and come up with a resolution for my issue? The Amazfit Stratos has been lying around here for over 2 months now while i only used it for little less than 3 weeks.

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  • Yolanda-du @DX Staff @DX Staff Wednesday, November 7, 2018 9:30 AM Reply

    [email protected]

    We have already replied to your Tiket, we will follow up, please check


    Posts(156) | Reviews | Tip post

  • Gm1978 Tuesday, November 20, 2018 2:02 PM Reply

    Again there is no resolution for the issue. It feels like you are just stalling a definite solution, which is replacing the broken device.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, November 24, 2018 11:42 AM Reply


    Please don't worry, we will try our best to  solve your problem.

    Posts(1070) | Reviews | Tip post

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