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Waiting for shipment AKA waiti for stuff in ticket

  • Pakett86 Monday, September 24, 2018 10:21 PM Reply

    11.9.2018 I made order and successfuly paid with card. Order was processed, moved for packing and now sitting there. No one responding to ticket, no one respondeling to FB chat, online chat unreachable. Pls can someone help? Order# 180911001052432894


    Thank you


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  • cyclist Moderator Monday, September 24, 2018 10:44 PM Reply
    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Pakett86 Monday, September 24, 2018 10:49 PM Reply

    That would be acceptable if package was sent! I have no tracking # available bcs my package sitting in Stock. I would wait for weeks if my headphones will be traveling around the world, but no I was not dispatched if it was in stock and paid.

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  • Yolanda-du @DX Staff @DX Staff Saturday, September 29, 2018 1:47 AM Reply

    [email protected]

    When you use Tiket to communicate with our customer service staff, if the problem is not resolved, please do not rush to close, our customer service staff will process in order. If you close it, we will not be able to reach you. If you have any advice, welcome to leave your feedback for us. Thanks!

    Your order 180911001052432894  has been shipped on September 27. Please wait patiently for the goods.

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  • Nev_oet Saturday, September 29, 2018 2:08 AM Reply

    Hi! I have the exact same problem. When trying to create a ticket I get an error that reads "Order number is incorrect!".

    My order number is 180914001056450437. Ive already paid for it the 9/15/2018. 

    There is something wrong, or is it normal?


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  • Yolanda-du @DX Staff @DX Staff Saturday, September 29, 2018 9:09 AM Reply

    [email protected]_oet

    Your order status is normal, we have contacted the warehouse colleagues to ship the goods as soon as possible, please be patient and wait for delivery. You will receive an email notification when shipped. Please check.

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