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Ticket service - waiting 2 MONTHS for a solution!!

  • rw777 Wednesday, September 26, 2018 3:03 PM Reply

    Fault discovered with the mobile a few days after receiving it back in July and ticket was raised:


    4A7D5EBB19C548B0975BA8B590BB6AE7


    Sent a video showing fault, as requested, and no response from DX. Since then another fault has developed & the mobile will not switch on. Requested a replacement with the 90 day free defective replacement warranty.


    No repoonse!!!!!

    Posts(2) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Wednesday, September 26, 2018 8:44 PM Reply

    @Alisa-Deng  ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12260) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Saturday, September 29, 2018 9:42 AM Reply

    [email protected]

    Our customer service colleagues have already replied to you on Tiket, please check.

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  • rw777 Wednesday, October 10, 2018 5:02 PM Reply

    You replied with a suggestions to resolve the fault which did not fix the problem. I am still waiting for a reply on how to replace/refund the item. 


    The aftersales service is incredibly poor. 

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  • Yolanda-du @DX Staff @DX Staff Saturday, October 13, 2018 9:56 AM Reply

    [email protected]

    Our customer service colleagues will handle it for you according to the after-sales process.

    Posts(34) | Reviews | Tip post

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