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Import Tax & VAT Insurance

  • MJ2394 Thursday, September 27, 2018 3:26 AM Reply


    i would like to make use of the Import Tax & VAT Insurance.
    How can I submit the documents?

    Order Nr: 180807001013371156

    Thank you!

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  • Yolanda-du @DX Staff @DX Staff Saturday, September 29, 2018 10:05 AM Reply

    [email protected]

    You can submit a Tiket and send the customs invoice picture together. There will be a dedicated customer service staff to handle it for you.

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  • MJ2394 Thursday, October 4, 2018 4:17 AM Reply

    I have submitted a ticket more than one week ago and attached the required documents but I am still waiting for some feedback if the files are ok or if something is missing.

    Ticket: 2882BA630ECE47B1A7DA1DFB48F54705

    How long does this process usally take?

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  • Yolanda-du @DX Staff @DX Staff Thursday, October 11, 2018 10:27 AM Reply

    [email protected]

    We have already let the customer service staff handle it for you,Will reply you in Tiket when it are done. and will refund your tax within today.

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