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Ticket Service No response in 10 days

  • Promethian1 Friday, September 28, 2018 3:07 AM Reply

    Ticket number: E64A1AE399494DF681E00A4F95B13207    


    I have sent the videos of this faulty Smartwatch but have yet to have a response.


    Please update as soon as possible as the watch is almost unusable. (cost over $100)


    Steve Caney


    Posts(2) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Friday, September 28, 2018 6:32 AM Reply

    Customers have been complaining since May of extremely long response times. This month customers have reported tickets can take two weeks to a month be answered, but DX is refusing to answer direct questions about how long we can expect it to take to respond.


    http://club.dx.com/forums/forums.dx/threadid.1484052 

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24699) | Reviews | Tip post

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