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No response on tickets

  • smha Thursday, October 04, 2018 4:57 AM Reply

    Hi, 

    I have a problem with my tickets. I had a good response from you initially. But when I raised that I wanted about 9 USD in refund, you stopped to response to me. Can't your front line not handle this small amouts, or is it other explanations to this? 

    I finally got my delivery, and I got 2 pieces DOA and 2 pieces missing. Due to that I wanted to report this immediately, I had to close my earlier ticket, due to that I only can have one ticket open at the same time. 

    And now I will not get any response again.   


    Actal ticket: 3CECB3D4799548E49978B55130C92D38

    Closed ticket: BE5A8AA673574FFD92771AEF362E4F82 (No response in 26 days after I raised the refund issue, before that response in about one day) 


    Can you please respond to my ticket, so I know what to do? Send the DOA items back or not. 


    Best regards

    Mikael 

    Posts(1) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Thursday, October 11, 2018 10:14 AM Reply

    [email protected]

    We have already provided you with a solution in Tiket, please reply me in Tiket

    Posts(34) | Reviews | Tip post

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