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Two orders stuck in "Payment Processing"

  • EDBOSLO Saturday, October 06, 2018 4:02 AM Reply

    Order no. 181001001076401499. My order has been stuck in status "Processing payment" for some days now. Payment (through Paypal) has been debited from my bank account, so the funds have been transferred to DX. Paypal also confirms this. The order says "Payment verified" a few steps before as well.

    A newer order, 181003001078731255, is also in this state.

    Please check what is happening. I have never had this issue before through many years of shopping on DX.

    Posts(9) | Reviews | Tip post

  • anthonyaqp Saturday, October 06, 2018 11:11 AM Reply

    me parece q estan de vacaciones por dias festivos en china

    Posts(1) | Reviews | Tip post

  • MarvinTM111 Sunday, October 07, 2018 10:26 AM Reply

    I placed an order on the second of October and am in the exact situation, paid through Paypal, had funds removed from account... the order is stuck at payment processing. This is also my 1st time with an issue with DX. 

    Posts(1) | Reviews | Tip post

  • Naate Monday, October 08, 2018 2:56 AM Reply

    I have a feeling its due to the holiday in china. I bought something on the 3rd and its still in payment processing on the 7th. So im not happy to say the least

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  • Yolanda-du @DX Staff @DX Staff Tuesday, October 09, 2018 9:41 AM Reply

    [email protected]

    181001001076401499 Still in replenishment.

    181003001078731255 Status has been updated for ShipmentProcessing, is "picking"

    Posts(34) | Reviews | Tip post

  • PreyTec Tuesday, October 09, 2018 10:46 PM Reply

    This sounds about right.

    From what I've read, it takes 7 to 10 working days before the item will be ready.

    Posts(1) | Reviews | Tip post

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