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Livechat and ticket Not Working

  • nifemi Sunday, October 07, 2018 4:57 PM Reply

    LiveChat help line is never available here no matter what time you check it

    I submit a ticket for complain about defective item i recieved and I was  asked to send the video to an email which continue to return. Several effort to contact through ticket for further action not responded to and there is no answer. LiveChat help line is always offline!

    Please help.


    Posts(2) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, October 08, 2018 4:33 AM Reply

    DX stopped using "Live Chat" about 6 months ago. They should have announced it, but never did. 


    Tickets are extremely backed up and replies are taking very long right now. Don't add ANYTHING to your ticket before DX replies or it will go to the back of the queue every time.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12260) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Monday, October 08, 2018 6:27 AM Reply

    Is the Live Chat link still somewhere?

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24699) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, October 08, 2018 6:41 AM Reply

    Is the Live Chat link still somewhere?


    Where it's always been. In the "Contact us" drop-down at the top of the page. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12260) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Monday, October 08, 2018 6:55 AM Reply

    Ah yes, so it is.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24699) | Reviews | Tip post

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