Wish
DX  » Community » Forums
«See all threads (in General Topics)
General Topics

Waited week and item still not shipped out

  • Camstar11 Tuesday, October 09, 2018 8:47 PM Reply

    Hi, I ordered on the 04/10/2018 and it is now the 10/10/2018 and My parcel still hasn't been shipped out yet. I've submitted multiple support tickets and tried to contact on live chat which isn't working and i've tried to ring the international phone number and the Sydney phone number both saying Out of order (I did ring within business hours) I would just like to know what is happening with my order and I will cancel and try to get a refund if not sorted out.


    My last order status has been 04/10/2018 08:17:48 Order Processing Order is being processed.    


    Cheers

    Posts(4) | Reviews | Tip post

    post edited by Camstar11 on 10/9/2018 at 8:51 PM
  • cyclist Moderator Tuesday, October 09, 2018 10:32 PM Reply

    Hi,

    Did your item say it was MVP? 

    Because that is the only type of order that would normally ship in 24hrs, the rest of the items usually say they will ship in 7-10 business days, and you have only waited about 3 so far.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17138) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Wednesday, October 10, 2018 2:36 AM Reply

    I've submitted multiple support tickets and tried to contact on live chat which isn't working


    If you close one ticket and open another, it will go to the back of the queue every time. The same thing happens if you add ANYTHING AT ALL to a ticket before getting a reply from DX. 


    Make ONE ticket and wait till DX replies. Unfortunately, some people report waiting 2 weeks or longer for a reply.


    "Live Chat" is no longer working. Neither are the phones.  


    EDIT - Forgot to mention that all of China was closed for all of last week for "National Day", one of their biggest holidays. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12408) | Reviews | Tip post

    post edited by gasbag11 on 10/10/2018 at 2:53 AM
  • sheepish Top 10 Forum Poster Wednesday, October 10, 2018 8:33 AM Reply

    I've submitted multiple support tickets


    Well, there's your problem.


    Waited week ... I ordered on the 04/10/2018 and it is now the 10/10/2018


    There's another problem. A week is seven days.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24913) | Reviews | Tip post

  • Camstar11 Wednesday, October 10, 2018 9:14 AM Reply

    I bought https://www.dx.com/p/easycap-dc168p-usb-2-0-single-channel-video-capture-card-286655#.W71SfMp1OUk

    Which says 

    Handling Time:Ships within 2-4 Business Days

    Dispatch:Ships within 4-6 business days


    Posts(4) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Wednesday, October 10, 2018 2:15 PM Reply

    sku.286655

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24913) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Wednesday, October 10, 2018 2:18 PM Reply

    Where does it mention handling time? Is it something I've blocked?

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24913) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Wednesday, October 10, 2018 8:34 PM Reply

    EasyCAP DC168P USB 2.0 Single Channel Video Capture Card

    5 (3)

    SKU: 286655

    List Price:

    US$11.59

    You Save31%

    Price:

    US$

    7.99

    Shipping:

    Free shippingTo UNITED STATES Via SuperSaver 

    Handling Time:Ships within 2-4 Business Days

    Dispatch:Ships within 4-7 business days

    Form. Color:

    Light Blue

    Power Adapter:

    Others


    One of these days I've gotta learn how to post a screenshot. lol


    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12408) | Reviews | Tip post

    post edited by gasbag11 on 10/10/2018 at 8:39 PM
  • sheepish Top 10 Forum Poster Thursday, October 11, 2018 4:08 AM Reply

    Ah, yes. Whenever I turn off AdBlock I'm always amazed how much stuff most customers put up with. But check this out.


    Free shippingTo UNITED STATES Via SuperSaver 

    Handling Time:Ships within 2-4 Business Days

    Dispatch:Ships within 4-7 business days


    {This line appeared when I tried to delete another blank line. The other blank line survived. Stupid New Forum Interface.}


    Shipping:

    Free shipping                                                To                                                ANTARCTICA Via
                                                       SuperSaver

                                           
                                           

    Dispatch:
                                           Ships within 7-10 business days


    No "handling time". From playing around a bit it looks like the handling time is for a particular shipping method (which DX doesn't explain).

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24913) | Reviews | Tip post

  • Camstar11 Thursday, October 11, 2018 5:49 AM Reply

    Should I also mention I am in Melbourne, Australia? I've used (My freedom of speech has gone down the drain) and I'm aware Chinese tech sites take a while for shipping but I selected the faster more expensive shipping option to Australia. It still hasn't been shipped out yet but I'll wait 3 more days and if not I'll try to get a refund.


    Thx for all the help guys.

    Posts(4) | Reviews | Tip post

    post edited by Camstar11 on 10/11/2018 at 12:30 PM
Page 1 of 2
Go to Page:
«Reply to this thread (in General Topics)
General Topics

Reply

Subject:

* 50 characters max

Message:

Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere