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Payment processing after bank transfer

  • Stealthyx Thursday, October 11, 2018 9:30 AM Reply

    Hey,


    I ordered a laptop which initially had its payment rejected as my card entered risk system so I then proceeded to make the payment via bank transfer, however the customer support has not changed my payment to complete or even acknowledged that the payment has been made. I payed for expedited delivery as I needed this laptop as quickly as possible as I have already started university however this payment process is taking very long! If anybody can help or knows what I can do that would be great.


    Thanks

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  • Yolanda-du @DX Staff @DX Staff Thursday, October 11, 2018 9:33 AM Reply

    [email protected]

    Please provide us with the order number. We will help you check it out.

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  • Stealthyx Thursday, October 11, 2018 9:35 AM Reply

    Hi

    My order number is 180914001056248896

    Thanks :)

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  • gasbag11 Top 10 Forum Poster Friday, October 12, 2018 12:22 AM Reply

    I payed for expedited delivery as I needed this laptop as quickly as possible as I have already started university


    I know it's too late to help you now, but in the future if you need something in a certain time frame, never order from China. There are too many things that can delay arrival, from items suddenly going out of stock, to orders being lost/stolen along the way.


    If you really need something, or need it fast, buy it locally. You'll probably pay a little more, but you can save a lot of hassle and frustration. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Stealthyx Friday, October 12, 2018 12:24 AM Reply

    Yeah, I'll definitely bare that in mind next time haha thanks

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  • Yolanda-du @DX Staff @DX Staff Saturday, October 13, 2018 9:28 AM Reply

    [email protected]

    Your Tiket has been replied, please check.

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  • Stealthyx Saturday, October 13, 2018 11:05 AM Reply

    Hi @Yolanda-du

    Are you sure it was the ticket for the order 180914001056248896 as I didnt get a reply


    Thanks

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  • Stealthyx Saturday, October 13, 2018 11:41 PM Reply

    Nevermind everything is ok now - thanks!

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