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Fake tracking number, no response to a ticket

  • malgorzatajaros Thursday, October 11, 2018 6:21 PM Reply

    I ordered a telephone. He was sent on 28/09. Unfortunately, the tracking number is false. It does not detect it on any page.
    Please send me proper tracking number.

    Order number: 180924001067164562    

    Ticket number: C1A7A552165544ADB5DC0423C7FCD51E

    Regards

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  • cyclist Moderator Thursday, October 11, 2018 7:47 PM Reply

    What is the tracking number?

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • malgorzatajaros Thursday, October 11, 2018 8:57 PM Reply

    Tracking number : CEU180929AECU000478

    Posts(3) | Reviews | Tip post

  • Zertax Friday, October 12, 2018 3:08 PM Reply

    I have the same problem, starting to doubt that my item ever will arive. it was sent out 04/09 so over a mont ago and there is still no tracking info anywhere TYPQZOO00139273, Also no response to ticket in over 2 weeks, i know there have been holidays and stuff but last time the answerd in 1 day then stopped.

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  • cyclist Moderator Friday, October 12, 2018 6:33 PM Reply

    Those are strange tracking numbers to me, was your order over $20?


    I'll contact staff to see if they give you an answer.

    @Yolanda-du

    @Alisa-Deng


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17138) | Reviews | Tip post

  • Zertax Friday, October 12, 2018 6:50 PM Reply

    Yes it was on 140 dollars, one for around 120 and 2 other for 20 together. They were not shipped at the same time because of litiumh batteries. The cheap items have arrived but the tracking for the phone is invalid 

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  • malgorzatajaros Monday, October 15, 2018 5:32 PM Reply

    Do You have any info about this case?

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  • Zertax Monday, October 15, 2018 9:59 PM Reply

    nope im completely in the dark on this one

    Posts(9) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, October 16, 2018 5:45 PM Reply

    Hello @malgorzatajaros

    You can track it via the following link:

    https://t.17track.net/en#nums=CEU180929AECU000478&fc=190111

    Posts(415) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Tuesday, October 16, 2018 5:46 PM Reply

    Hello @Zertax

    You can track it via the following link:

    https://t.17track.net/en#nums=TYPQZOO00139273&fc=190111

    Posts(415) | Reviews | Tip post

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