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Need help about my orders shipment!!! Please

  • Cb1988 Friday, October 19, 2018 2:45 PM Reply

    i made my order on 05 october 2018 but from 08 october I had no more informations about shipment. I also open a ticket but I had no answer at the moment.

    Please let me know if my order has already been shipped or what can I do.

    Thanks

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  • gasbag11 Top 10 Forum Poster Friday, October 19, 2018 11:54 PM Reply

    DX usually sends an email when an order is shipped.


    You can check by going to your account, clicking on the order number, then click on the "Shipments and Tracking" tab. It will show the order status and if it was shipped, you'll see the tracking number, if the order total was $20.00 or more, or you paid $1.70 extra for standard shipping.

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Cb1988 Saturday, October 20, 2018 1:56 AM Reply

    I know it but I would know when my order will be shipped. From 05 october more than 10 days passed and I had no news, while standard shipping will take 7-10 days. I'm worried that I won't receive my order and I'm really upset about this.

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  • gasbag11 Top 10 Forum Poster Saturday, October 20, 2018 2:36 AM Reply

    DX seems to be doing everything very, very slowly for the last year or so. 


    Your order might take longer to ship, it might go out of stock and never ship at all. but you definitely won't lose your money. Just some time. 


    I've been buying from them for over 6 years, have made about 90 orders and never lost 1 cent. 3 of my orders were lost and they were resent or refunded. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Cb1988 Monday, October 22, 2018 8:21 PM Reply

    Thanks for the answer, in case I don't receive my order do you know how can I ask for refund? Via Paypal??

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  • Yolanda-du @DX Staff @DX Staff Tuesday, October 23, 2018 9:55 AM Reply

    [email protected]

    Please provide the order number, we will help you check

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  • Cb1988 Tuesday, October 23, 2018 3:10 PM Reply

    Order n. 181005001080419323

    Order date 05 october 2018

    I order 2 leagoo S9.

    Thanks

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  • Cb1988 Thursday, October 25, 2018 3:14 PM Reply

    Sorry for the insistence but I'm waiting for news about my order n.181005001080419323 made on 5 october 2018. I ordered two leagoo s9.

    I'll wait for an answer as soon as possible, thanks

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  • Yolanda-du @DX Staff @DX Staff Saturday, October 27, 2018 9:31 AM Reply

    [email protected]

    We have already replied to your Tiket, please check and reply to us directly at Tiket, we will follow up.

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