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No updates to tracking in almost 1 month

  • iceyo Tuesday, October 23, 2018 4:21 AM Reply

    Hi !


    I've ordered from you, order number 180924001068094367. 


    Last info on the tracking is  2018-09-28 15:56 Malaysia, MYJHBB, The shipment has been sent from origin country, and that is almost 1 month ago now.


    I've tried to open a ticket, and got a ticketnumber E5D5539A4007408DB1C057D4D309616D, but now under my tickets this is gone.


    can you make an enquery to the shipping company and ask where the package is, and when its supposed to be delivered, because it's been more than 20 days since shipping, and still there are no news on where it is..

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  • Yolanda-du @DX Staff @DX Staff Tuesday, October 23, 2018 9:49 AM Reply

    [email protected]

    I have already replied to you in Tiket(E5D5539A4007408DB1C057D4D309616D), please reply me, I will follow up

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  • iceyo Friday, October 26, 2018 3:09 AM Reply

    So i replied to you , but no response back... still waiting for staff...

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  • Yolanda-du @DX Staff @DX Staff Friday, October 26, 2018 9:30 AM Reply

    [email protected]

    Please kindly note that tracking information is not always updated on a timely basis on logistics system. Therefore, if you cannot track your order now, then please try again a few days later.

    Tiket , we have replied, please check.

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