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Missing ticket, mysterious disappearance

  • Feniksio Tuesday, October 23, 2018 4:29 AM Reply

    I received a DOA phone and started a RMA procedure.
    After a loong wait I got a response and gave my own.

    After waiting some more time I noticed that my ticked is gone.
    I didn't receive any message that it got closed or deleted or what.

    My order number is: 180916001058046384

    Where can I get more informations about my situation?

    Posts(2) | Reviews | Tip post

  • rz120 Tuesday, October 23, 2018 6:20 AM Reply

    I feel your pain, same thing happened to my own ticket (shows FormKey Or Customer Email Is Not Incorrect after inputting my email address). Not sure if this is a bug, or is something intentional, but I'm choosing to believe the latter. DX's support has really gone down hill lately.

    Posts(21) | Reviews | Tip post

    post edited by rz120 on 10/23/2018 at 6:22 AM
  • Yolanda-du @DX Staff @DX Staff Tuesday, October 23, 2018 10:40 AM Reply

    [email protected]

    Our customer service staff will reply you tomorrow, please pay attention to check.

    Posts(156) | Reviews | Tip post

  • Feniksio Thursday, November 15, 2018 1:21 AM Reply

    Yes, there was a response to my ticket. But then again, more than two weeks have passed without any progress after that. I must say that all people I corresponded with are nice and professional, but this waiting time... It's just killing me

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, December 8, 2018 3:39 PM Reply

    @Feniksio

    Please reply the ticket.

    Posts(1062) | Reviews | Tip post

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