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Item not received = ordered on Sep 05

  • PlsHelp Tuesday, October 23, 2018 4:06 PM Reply

    I placed an order on Sep 05 but still have not received it.

    order no. 180830001039670833

    Please help!!


    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, October 27, 2018 4:44 PM Reply

    Hello @PlsHelp

    Upon further investigation, we are regret to tell you that your package was returned for security problem, we will refund you, is that OK?

    Posts(306) | Reviews | Tip post

  • PlsHelp Saturday, October 27, 2018 4:46 PM Reply

    Hi Alisa,


    Thanks for investigating. Yes, I'd like to get the refund.


    Regards,

    PlsHelp

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, October 27, 2018 5:43 PM Reply

    @PlsHelp

    Please don't worry, we will refund the money 29.95CAD to your credit card in 1 to 3 days. It usually needs 7 to 14 working days for your bank or credit establishment to process the refund.

    Please kindly note that you are encouraged to contact the card issuing bank to find out if the credit refund has been affected.

    Posts(306) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Sunday, October 28, 2018 5:52 PM Reply

    Upon further investigation, we are regret to tell you that your package
    was returned for security problem, we will refund you, is that OK?


    Why is it that customers have to enquire to be told this!? I've had to do it myself several times.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24807) | Reviews | Tip post

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