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Order not received

  • Mags60 Thursday, October 25, 2018 3:56 AM Reply

    On September 16,2018 I ordered two lotus sink bath mats. My credit card was charged and it has been over 20 business days and I have not received my merchandise. In addition when I placed the order I never received a order number so I cannot open a support ticket. 

    Can someone contact me at mill*******net so we can get this resolved

    Thanks,Maggie Millet

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  • Alisa-Deng @DX Staff @DX Staff Saturday, October 27, 2018 5:08 PM Reply

    Hello @Mags60

    Could you please tell us which SKU you have ordered and the date you placed the order, then we can check for you.

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  • Mags60 Saturday, October 27, 2018 8:28 PM Reply

    Good morning

    The sku on the item is 530795
    I ordered 2 of them on September 16, 2018
    My Capital One credit card was charged on September 17, 2018

    Thank you.

    Maggie Millet

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  • Alisa-Deng @DX Staff @DX Staff Monday, October 29, 2018 5:45 PM Reply


    Thanks for your support. After check, we found there is on order meet your condition, the order number is 180916001058319466, it is in another account (m****************.net),please login your account and check the order detail.

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