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Haven't received my order

  • Sipetsq Tuesday, October 30, 2018 12:27 AM Reply

    My order's second sequence tracking information has been "sent to airlines" a month now. And there is two "sent to airlines" markings. I have made a ticket about this but haven't got an answer.

    Please could someone clarify where my order might be going?

    Order number is 180827001036688284.

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  • gasbag11 Top 10 Forum Poster Wednesday, October 31, 2018 8:59 AM Reply

    @Alisa-Deng ^^

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Sipetsq Tuesday, November 6, 2018 2:11 AM Reply

    Still no any reply or information. Tracking status is still in "sent to airlines." No support service at all. It looks like I've lost my money and items will never arrive... This is ridiculous.

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  • Yolanda-du @DX Staff @DX Staff Wednesday, November 7, 2018 9:50 AM Reply

    [email protected]

    Your Tiket has been replied, please check

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  • Helbo_Martin Friday, November 9, 2018 8:36 PM Reply

    Hi @Yolanda-du & @Alisa-Deng

    Can you please take a look at order 180919001061887375? It has almost been 2 months since I paid for it, and 1 month since I made a ticket, and I am still missing my order and no one has replied to my ticket.

    thank you,


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  • Alisa-Deng @DX Staff @DX Staff Saturday, November 10, 2018 11:37 AM Reply

    Hello @Helbo_Martin

    Your ticket have been replied.

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