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Haven't received my order

  • Sipetsq Tuesday, October 30, 2018 12:27 AM Reply

    My order's second sequence tracking information has been "sent to airlines" a month now. And there is two "sent to airlines" markings. I have made a ticket about this but haven't got an answer.

    Please could someone clarify where my order might be going?

    Order number is 180827001036688284.

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  • gasbag11 Top 10 Forum Poster Wednesday, October 31, 2018 8:59 AM Reply

    @Alisa-Deng ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Sipetsq Tuesday, November 06, 2018 2:11 AM Reply

    Still no any reply or information. Tracking status is still in "sent to airlines." No support service at all. It looks like I've lost my money and items will never arrive... This is ridiculous.

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  • Yolanda-du @DX Staff @DX Staff Wednesday, November 07, 2018 9:50 AM Reply

    [email protected]

    Your Tiket has been replied, please check

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  • Helbo_Martin Friday, November 09, 2018 8:36 PM Reply

    Hi @Yolanda-du & @Alisa-Deng


    Can you please take a look at order 180919001061887375? It has almost been 2 months since I paid for it, and 1 month since I made a ticket, and I am still missing my order and no one has replied to my ticket.


    thank you,

    Martin

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  • Alisa-Deng @DX Staff @DX Staff Saturday, November 10, 2018 11:37 AM Reply

    Hello @Helbo_Martin

    Your ticket have been replied.

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