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Not getting a SOLUTION - IP CAM stopped working...

  • Dana457 Friday, November 02, 2018 7:21 PM Reply

    Hello, I bought an IP Camera it worked great and then it just stopped working - seems to be an internal power problem.

    DX won't respond to my tickets or emails. Why?

    https://www.dx.com/p/esamact-full-hd-1080p-waterproof-wi-fi-ip-camera-outdoor-surveillance-cctv-security-camera-570168

    I bought the same IP cam again (that is yet to arrive), but why won't DX respond - replace or refund (credit me)?


    Thanks for any advise.

    Cheers

    Glenn

    Posts(2) | Reviews | Tip post

  • matrix-neo Moderator Saturday, November 03, 2018 8:14 AM Reply

    post your ticket number here and a staff member may help you

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Dana457 Tuesday, November 06, 2018 2:19 PM Reply

    Thanks

    Ticket number

    180824001032827051

    Please let me know if I have any options, thanks

    Glen

    Posts(2) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Wednesday, November 07, 2018 9:44 AM Reply

    [email protected]

    We have already replied to your Tiket on October 24th, please reply to us at Tiket, we will follow up.

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  • sheepish Top 10 Forum Poster Thursday, November 08, 2018 11:40 AM Reply

    November 02, 2018

    why won't DX respond


    November 07, 2018

    We have already replied to your Tiket on October 24th, please reply to us at Tiket,


    Does that mean DX replied on 24 Oct or the ticket was opened on 24 Oct?

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24807) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Tuesday, November 13, 2018 9:34 AM Reply

    [email protected]

    DX replied on 24 Oct

    Posts(78) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Wednesday, November 14, 2018 8:47 AM Reply

    OK, that puts things in context.


    October 24th, 2018

    DX replied to ticket.


    November 02, 2018

    Customer: why won't DX respond


    November 07, 2018

    DX: have already replied to your Tiket on  please reply to us at Tiket,


    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24807) | Reviews | Tip post

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