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3 Months since my order, no delivery, 2months sinc

  • DXStoleMyMoney Sunday, November 04, 2018 5:52 PM Reply

    3 Months since my order, no delivery, 2months since contacting "support" and no response yet.


    My ticket for order 180819001026983121 has been open since 2018/9/27 - There has been ZERO response.

    My order was made 21/08/2018 - I never got my items.


    This is theft, I want a reply on a ticket, I want my order (NOW) or I want my money back, instantly!

    I am not the only person who DX is stealing from, just look at the forum posts! My previous orders also got fcked up, you sent me the wrong item, would not replace it, and would not refund me. It t ook weeks!!!

    Posts(4) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Sunday, November 04, 2018 11:37 PM Reply

    @Alisa-Deng  @Yolanda-du  ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12322) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Monday, November 05, 2018 1:46 PM Reply

    Hello @DXStoleMyMoney

    We want to first confirm with you that which package you have not received. You can provide us the SKU.

    Posts(306) | Reviews | Tip post

  • DXStoleMyMoney Tuesday, November 06, 2018 1:54 AM Reply

    You could have checked my ticket thats open more then a month, but I guess asking me to provide the same information yet again causes just a little bit more of a delay.

    The missing SKU are 916480990 and 483728, the 3rd I did get.

    Posts(4) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, November 10, 2018 9:32 AM Reply

    @DXStoleMyMoney

    916480990 has been delivered successfully on 2018/10/5. For SKU 483728, if possible, could you please first check with your local post office to see if there are any packages waiting for you to pick up andplease let us know?

    Posts(306) | Reviews | Tip post

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