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I can't Confirm & Pay MY ORDER !

  • trondegil Sunday, February 3, 2019 1:09 AM Reply

    I have the same problems, no special characters tried to remove alle spaces but still does not work. I will order trough ebay instead.

    Posts(2) | Reviews | Tip post

  • alphax Thursday, February 14, 2019 6:33 PM Reply

    Same problem here. When I click "Confirm & Pay" nothing happens.


    An error is logged in console: 


    ??mall.min.js,lang/en/lang.en.min.js?timestamp=201902141100:1 Uncaught TypeError: Cannot read property 'toLowerCase' of null

        at HTMLInputElement.<anonymous> (??mall.min.js,lang/en/lang.en.min.js?timestamp=201902141100:1)

        at HTMLInputElement.dispatch (??jquery/jquery-1.10.2.min.js,jquery/jquery.cookie.min.js,jquery/jquery.flexslider.min.js,jquery/jquery.slides.min.js,xss.min.js,selectLinkage.min.js,global.min.js,lang/en/lang.en.min.js,page.min.js?timestamp=201902141100:3)

        at HTMLInputElement.v.handle (??jquery/jquery-1.10.2.min.js,jquery/jquery.cookie.min.js,jquery/jquery.flexslider.min.js,jquery/jquery.slides.min.js,xss.min.js,selectLinkage.min.js,global.min.js,lang/en/lang.en.min.js,page.min.js?timestamp=201902141100:3)


    Posts(1) | Reviews | Tip post

  • SkalTura Sunday, February 17, 2019 6:51 PM Reply

    Same here, removed address and added a new one, still the same problem.

    Too bad DX is not helping in this matter.

    Will order from eBay as well...

    Posts(11) | Reviews | Tip post

  • nonoruego Thursday, February 28, 2019 8:33 AM Reply

    Seriously, does no one at dx.com realize that having this bug is the same as not having a website at all? If we cannot click that button, they cannot make any money, ist that simple. Whatever else you're working on, stop it and fix this. Your livelihood depends on it.

    Posts(1) | Reviews | Tip post

  • Badnapo Wednesday, March 13, 2019 9:27 PM Reply

    I had the same issue when I wanted to pay with Paypal.

    Just forget about changing your address it will just give you frustration and waste your time.

    Do as mentionned in another thread.

    Click on "Proceed to checkout" and not on "Buy now with Paypal"

    And if you want to use Paypal as paiement select it at the end of the new page and Confirm.

    Then it works!

    DX you should absolutely fix this bug on the paypal page!

    You must miss a lot of sales... this bugs seems to have been there for month it's really not serious from DX.

    Posts(1) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 6:58 PM Reply

    Hi @teamjcr

    Could you please provide us a screenshot shows the error.

    Posts(1062) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, March 21, 2019 7:00 PM Reply

    Hi @all in this thread

    Could you please provide  us a screenshot about the error if there is any problem.

    Posts(1062) | Reviews | Tip post

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