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Still prepared for shipment!!

  • praza92 Thursday, November 08, 2018 11:39 PM Reply

    Hello, I ordered my cellphone on 2018/10/03 and still it is not shipped! I wrote "My ticket" on 2018/10/31 and your answer was:


    Dear customer 

    We are very sorry for any inconvenience caused due to late shipments.

    Currently we are awaiting the restock of item SKU852481539, so your order is temporarily being held. It is expected to arrive at our warehouse in 3-7 days. 



    We would like to provide you with 3 options:
    1. Wait a further 5-7 days for the original item
    2. Replace SKU (Please let me know sku number)
    3. Cancel and refund 

    Please kindly advice us which option you prefer.Thank you very much.

    Best regards,

    Yolanda 



    I wrote you that I agreed with option number 1. (no response yet!!). Item SKU852481539 is still out of stock. It is about 8 days but nothing happened. Now I am very very angry. Your inability and behavior. is inexcusable. How do we solve this? I want my ordered cellphone or refund my money back!!


    Order number: 181003001078320013

    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, November 10, 2018 11:06 AM Reply

    Hello @praza92

    Your ticket have been replied.

    Posts(306) | Reviews | Tip post

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