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Time it takes until repair

  • Dogeyes Friday, November 09, 2018 12:16 AM Reply

    Does anybody have an idea how long it takes from the moment the defective device is in the hands of dx again till the return of repaired/new device??? And also how it will take untill I recieve it again? (shipped to Belgium)


    Thanks for any response,


    Kind greets,

    Dogeyes

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  • matrix-neo Moderator Friday, November 09, 2018 8:29 AM Reply

    since there are so many variables such as who does repair, what parts need to be replaced, which shipping carrier is used and what time of year item is repaired(holidays take longer) it would be a guess at best

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Dogeyes Saturday, November 10, 2018 9:51 PM Reply

    Than in what way will I recieve updates about teh repairs, or do I get the info that I need to pay the repair bill. Also how do I get tk know that a new device has been send. 

    Last question, how long will it take for shipping to Belgium. I hope not 3 months as the previous time.

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  • matrix-neo Moderator Sunday, November 11, 2018 12:39 PM Reply

    for EU countries allow for 6 weeks normally, but the holiday season is almost here so it may be a bit longer, as for repairs, if under warranty DX pays for repair bill, you can get as many updates as you want just have to wait for reply to ticket

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


    Posts(11960) | Reviews | Tip post

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