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Product not received, no response from support

  • tdejong282 Friday, November 16, 2018 2:03 AM Reply

    On the 25th of September I have ordered a product from DX. On the 30th of october I made a support ticket about the fact that I still have not received  the product after more than a month - no response. Then on the 10th of november I created another ticket about the same matter, 6 days later (today) I still havent got a response from support.


    I have bought a lot of products before on DX and never had any problems until now. What to do? Im am very disappointed in DX by now.

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  • gasbag11 Top 10 Forum Poster Saturday, November 17, 2018 6:17 AM Reply

    DX has become very very slow in everything they do now.


    The only advice I can give is to not add anything at all to a ticket before DX replies or it will go to the back of the queue every time. 


    Also, closing a ticket and then making a new one does the same thing. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Alisa-Deng @DX Staff @DX Staff Saturday, November 24, 2018 3:24 PM Reply

    Hello @tdejong282

    Could you please tell us the order number, then we  can check for you.

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  • tdejong282 Saturday, November 24, 2018 5:39 PM Reply

    Hi,


    My Ordernumber is 180924001067949440

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  • Alisa-Deng @DX Staff @DX Staff Saturday, December 8, 2018 5:09 PM Reply

    @tdejong282

    Thanks for your support, your ticet have been replied.

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  • babylonfive Monday, December 31, 2018 10:41 PM Reply


    2018-12-10 18:39:44
    Order Number: 181210100142847987


    I also am seeing no response from myltiple requests for info on my order from last month. No shipping notice, no tracking number, and no responses. DX used to be so good, now so bad. Ugh. Any help here?



    2018-12-10 18:39:44
    Order Number: 181210100142847987


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  • babylonfive Monday, December 31, 2018 10:41 PM Reply


    2018-12-10 18:39:44
    Order Number: 181210100142847987


    I also am seeing no response from multiple requests for info on my order from last month. No shipping notice, no tracking number, and no responses. DX used to be so good, now so bad. Ugh. Any help here?



    2018-12-10 18:39:44
    Order Number: 181210100142847987


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    post edited by babylonfive on 1/1/2019 at 9:57 AM
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