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There arent any Responsible? Tickets still pending

  • Gkmndrsti Tuesday, November 20, 2018 3:02 PM Reply

    Hello Dear moderators.

    I didnt recieve my item. There are no uptade since 06.11.2018 from tracking. I have raise ticket  ''FA20994D0A134E429F47BC619B9F34A5'' but there are no response since 06.11.2018. I tried to call your customer service but line is just ringing and no answer . What should I do for getting answer for my problem? I contact with local post office in turkey but they said they didnt recieve anything with releated track number. Really are there any responsible for care customers problem? I couldnt find anyone for speak up for my problem. 19.10.2018 to 20.11.2018 really long time to recieve my item. I m waiting your answer or resolving these issue.   

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  • Alisa-Deng @DX Staff @DX Staff Saturday, November 24, 2018 11:53 AM Reply

    Hello @Gkmndrsti

    You can track it via the following link:

    https://t.17track.net/en#nums=RQ543565428MY

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  • Gkmndrsti Wednesday, February 20, 2019 1:00 AM Reply

    181018001096399525 numbered order 522165. Since the product I bought from you was included in the list of banned products, it was not introduced into the Turkey by the customs. I want to start refund process. But my order is to old and you were change your system. I have got invoince and tracking number. as I saw my order is sending back to malaysia via turkish custom. I want to start refund process. I have send more than 1000 times messages from dx messages and facebook etc. I just want someone help me about it. 

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, February 20, 2019 11:49 AM Reply


    Hi, @Gkmndrsti

    For your order 181018001096399525, please feel free to contact us by the  below link:
    https://home.dx.com/ReportsCenter/submitList
    https://home.dx.com/orders/index.htm  



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  • Gkmndrsti Wednesday, February 20, 2019 11:55 AM Reply

    My order is under old issues. I send more than 13 messages. All messages are pending under feesback unanswered status. I just want to start RMA process. This is pending more than 4 months please help me to fix it. 

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, February 26, 2019 9:44 AM Reply

    @Gkmndrsti

    I have ask our CS to contact you, please check your mail box later.

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  • Gkmndrsti Tuesday, February 26, 2019 1:18 PM Reply

    @Alisa nobody message me! please contact me asap!

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  • Alisa-Deng @DX Staff @DX Staff Thursday, March 7, 2019 4:06 PM Reply

    @Gkmndrsti

    If you have any problems, please ask in the ticket.

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