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Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.
Notice: Switch to the new station on November 28.
Dear Valued Customer,
Thanks a million for your support of DX.
In order to provide better and more convenient service to you, the website DX.COM will be upgraded from Nov 28th, 2018 (UTC+8), then you will have better shopping experience than before.
The website is still https://www.dx.com/ for your search.
Happy Shopping!
Sincerely Yours,
DX Team
Hi, The new site looks good but has a lot of bugs and pages missing.
But worst of all it has lost all my orders so I can no longer see or track my orders?
Will this be fixed?
Thanks
Hi, The new site looks good but has a lot of bugs and pages missing.
Uuhhh... that has a vaguely familiar ring to it. Where have I heard that before?
Ask them.
@Alisa-Deng i am also missing all my orders - what is going on ?
Just a few days ago I saw a post where someone was wondering when DX is going to fix the bugs on its site. I was going to reply that DX doesn't fix bugs, it just waits a while then redesigns the site, breaking a whole bunch of stuff in the process and introducing a whole bunch of new bugs. Eventually enough of the bugs get fixed sufficiently for basic functionality to return, but we realise that DX has removed a whole bunch of features in the process. Rinse, repeat.
At least I can post again.
finnali is "a big liar", very stupid, or mentally ill;
treat gently.
DX has a new way to deceive customers:
http://club.dx.com/forums/forums.dx/threadid.1462252
This really sucks. I'm not signed in on the DX site, and a number of really important products have gone, with just 404 errors remaining. Why!?
finnali is "a big liar", very stupid, or mentally ill;
treat gently.
DX has a new way to deceive customers:
http://club.dx.com/forums/forums.dx/threadid.1462252
Can anyone else not log in to the new site?
I'm logged in to the forum and can get into some of my account, but as soon as I try to view my cart, it takes me to the new site and I cant log in.
I even tried changing my password, but that makes no difference.
DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
New customers read this ~ http://tinyurl.com/3kcyfqm
Tracking site ~ http://www.17track.net/en
I can login to the new site, but then I get logged out of the forum and have to log in there, which logs me out of the new site, which... LOL
To be fair, many things have returned that were missing yesterday, like my account info, wishlist items, reviews etc. Maybe a few more days might be needed to sort most of it. I guess we'll see.
Ask them.
Forgot to mention that when I tried to login to the new site last night, I couldn't until I checked my account settings. My birthday wasn't filled in plus it said I was in Afghanistan. When I corrected them I was able to log in to the new site.
Oh, and points tipping still works. Thanks cyclist.
Ask them.
It's not obvious to me how to raise a ticket against an order. Is this something that is missing due to the deployment? If not, can someone give me instructions please? There are still a lot of 500s on the site, but I don't know what was there previously (e.g. whether the ticket-raising part has gone walkabout).