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missing items, unable to view ticket page

  • MarkyNZ Saturday, December 1, 2018 4:18 AM Reply

    Hi, I placed an order back in early october and when i received it early november some items had gone missing during shipping due to the unsuitable packaging used (those flimsy yellow soft paper envelopes).

    I started a support ticket and on the 9th of november i received a response asking for more information which i sent right away, but I have had no reply since, and now every time I try to view the ticket page I get a server 500 error and the page won't display.

    So I am now unable to pull up my ticket number as well.

    How can I find out what is happening with my ticket status/missing items?

    Posts(1) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, December 8, 2018 5:33 PM Reply

    Hello @MarkyNZ

    You can try it now.

    Posts(1042) | Reviews | Tip post

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