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Unsubscribe / deleting an account

  • evrenc Monday, December 10, 2018 9:39 PM Reply

    Even if I don't subscribe any of the mailing list, I've been constantly getting emails from DX. I've been trying to unsubscribe (clicking the link in emails) but since there is no subscription, I cannot succeed.


    Please! Unsubscribe me. If you couldn't do that, change my email address (please message me and I'll give you a new email address). And again, if you couldn't do that either, please delete my account somehow.


    I don't want to block your emails so please help me.


    Thanks.

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  • Swiwer Monday, December 17, 2018 8:04 PM Reply

    I have the same problem. I keep receiving newsletters from DX and if I click on the "unsubscribe" link at the bottom of the e-mail ( http://link.e.dx.com/r/link/1e9f1II80a3ca885II25bd2II7ee9e6II80a3ca886II5 ) it takes me to a web page with ERROR 404 ( https://www.dx.com/newsletters/Unsubscribe?utm_source=dx&utm_medium=edm&utm_campaign=en201812subscribersedm ). So I can't do anything to stop getting DX spam! There is no way to contact them. I also can't find any profile menu where I could un-tick / un-check / disable any newsletter options. What a shady company! Typical for China.

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    post edited by Swiwer on 12/17/2018 at 8:08 PM
  • AcidJack Monday, December 17, 2018 8:11 PM Reply

    Agree. Stop spamming me!

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  • Yolanda-du @DX Staff @DX Staff Tuesday, December 18, 2018 10:08 AM Reply

    [email protected]@[email protected]

    Please provide your customer ID number or registered email address to us, we will handle it for you.

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  • Swiwer Tuesday, December 18, 2018 1:17 PM Reply

    E-mail sent in private message.


    I also want to add that DX system seems very broken and inconsistent. While I was desperately trying everything to get DX spam off my back, I clicked on "Subscribe" to DX "e-mails Recommendations". When I did that, this error appeared:


    https://ibb.co/bQLJ6m9


    When browsing Customer Service pages, I tried to follow the steps under "How do I remove my email address from your mailing list?" only to realize the menus don't really match reality ("Account" / "Email Notifications" buttons / links don't exist for me):


    https://ibb.co/Lnh6vXX


    Plus of course the previously mentioned non-working (error 404) pages linked from the spam e-mails received from DX.

    So yeah, it appears that nothing much works as it should around here which is rather disturbing.


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    post edited by Swiwer on 12/18/2018 at 1:22 PM
  • Yolanda-du @DX Staff @DX Staff Saturday, December 22, 2018 3:50 PM Reply
    [email protected]@[email protected]

    We have found your email information, we have asked the relevant staff to manually cancel the subscription, you can confirm what I said after one week. No more emails will be sent to you in the future.

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