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Want a refund, but DX won't respond

  • Alisa-Deng @DX Staff @DX Staff Monday, February 25, 2019 3:31 PM Reply

    Hello @Zohir25

    Could you please reply the ticket 16A62E8B492D4D5CA80DE5CB2A592AD3.

    Posts(1062) | Reviews | Tip post

  • Zohir25 Wednesday, May 1, 2019 5:37 PM Reply

    Of course I couldn't reply to the ticket because I can't see the ticket in my account and because you have problem in your website and and now you have close it because I can't reply the ticket!! 😢

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  • sheepish Top 10 Forum Poster Wednesday, May 1, 2019 5:44 PM Reply

    I just realised it has now been a year since customers started reporting that it was taking weeks to get a response on support tickets. It hasn't got better in the last year.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Thursday, May 2, 2019 8:07 PM Reply

    I just realised it has now been a year since customers started reporting that it was taking weeks to get a response on support tickets.


    Looking at the dates in the 2 posts above yours, sometimes customers aren't any better. LOL



    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Alisa-Deng @DX Staff @DX Staff Thursday, May 9, 2019 9:55 AM Reply

    @Zohir25

    I have ask the CS contact you by email for your issue, please check your mail box later.

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