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Can’t open a ticket to receive a refund

  • sergiofortuna Sunday, December 16, 2018 1:25 AM Reply

    My order 180922001065168296 has been returned to DX by Brazil postal service. I tried to open a ticket, but the site does not work and always get me back to the “open ticket” page without a ticket number.

    Can you please refund my credit card relative to the order above?

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  • Yolanda-du @DX Staff @DX Staff Tuesday, December 18, 2018 9:52 AM Reply

    [email protected]

    Our customer service staff has taken the initiative to open Tiket to contact you to follow up the problem, please reply directly to Tiket.

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  • sergiofortuna Thursday, April 11, 2019 9:51 PM Reply

    After a long wait, my package related to order 180922001065168296 has been returned to sender in Switzerland. I've confirmed it through tracking. I've sent a message about this in the open ticket about resending or refund, but I didn't get an answer...

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  • Yolanda-du @DX Staff @DX Staff Saturday, April 20, 2019 1:15 PM Reply

    [email protected]

    Your Tiket has been replied, please pay attention to check, thank you

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  • sergiofortuna Sunday, April 21, 2019 12:52 AM Reply

    Thanks for the warning, Yolanda.

    I've seen the answer on April 13th. 

    I've replied to it and I'm still waiting for the response...

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  • Alisa-Deng @DX Staff @DX Staff Friday, June 14, 2019 2:20 PM Reply

    @sergiofortuna

    Our CS have provide you the solution.

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