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No feedback on ticket

  • zusjes Monday, December 17, 2018 12:57 AM Reply

    I have a "historical" order with a pending ticket (waiting for staff). The last activity of DX was on 2018/11/13 10:11:21. 

    Are these "historical" orders and tickets still under DX's attention?

    Order #:180902001042665765    

    Request Type: DOA (Dead on Arrival) Item    

    Status: Waiting for processing

    Ticket number:1DC8416A286E47DEAAD20581DB12D43D

    With this ticket pending, is it possible to create a new ticket on this order? I could not find how to.

    Posts(3) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Tuesday, December 18, 2018 10:21 AM Reply

    [email protected]

    Your Tiket has been replied, we are scheduling a replacement, please check.

    Posts(156) | Reviews | Tip post

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