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Order charged after it was cancelled

  • rgmsoares Tuesday, December 18, 2018 11:43 PM Reply

    Order 181122001043518599 was charged after cancelment and I can´t open a ticket to ask for a refund. 

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  • matrix-neo Moderator Wednesday, December 19, 2018 6:44 PM Reply

    is there an order number or order confirmation email? if so post your order number here and staff may help

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • rgmsoares Thursday, December 20, 2018 12:21 AM Reply

    This is the order number: 181122001043518599 


    I never received an email for this order.


    I created a new one and the cellphone is already here.

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  • Yolanda-du @DX Staff @DX Staff Thursday, December 20, 2018 4:58 PM Reply

    [email protected]

    We have arranged a refund to your Credit Card, it takes one to seven business days to arrive, please pay attention to check.

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  • rgmsoares Friday, January 4, 2019 6:08 AM Reply

    Hi!!

    In the payment tab for the order it states that the refund succeed. But it doesn't show on my statements yet. Can I have the authentication number so I can contact my credit card provider?


    Tks



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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 5, 2019 11:15 AM Reply

    Hello @rgmsoares

    It usually needs 7 to 14 working days for your bank or credit establishment to process the refund. Please kindly note that you are encouraged to contact the card issuing bank to find out if the credit refund has been affected.

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