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Ticket submitted on 7 November, no activity since

  • kenmcc Wednesday, December 19, 2018 5:36 PM Reply

    Submitted ticket  BCD59B393F784CDC8A6C75590E6C033F on 7 November. One reply on that day from liangym and nothing since, despite me enquiring about it 8 times since. This is appaling customer service.

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  • gasbag11 Top 10 Forum Poster Thursday, December 20, 2018 2:00 AM Reply

    despite me enquiring about it 8 times since 

    That ^^ is part of the problem. NEVER add ANYTHING to a ticket before DX replies or it will go to the back of the queue and you'll wait even longer.

    The link below explains some of the problems right now.


    Also, it's the busiest time of the year and has been since November.

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • kenmcc Thursday, December 20, 2018 5:25 PM Reply

    I responded initially due to request for further information. I provided that, then several weeks later after no further progress, I enquired as to the status.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, December 22, 2018 3:34 PM Reply

    Hello @kenmcc

    I have ask Catie give priority to your ticket, please check your ticket later.

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