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Ticket submitted on 7 November, no activity since

  • kenmcc Wednesday, December 19, 2018 5:36 PM Reply

    Submitted ticket  BCD59B393F784CDC8A6C75590E6C033F on 7 November. One reply on that day from liangym and nothing since, despite me enquiring about it 8 times since. This is appaling customer service.



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  • gasbag11 Top 10 Forum Poster Thursday, December 20, 2018 2:00 AM Reply

    despite me enquiring about it 8 times since 


    That ^^ is part of the problem. NEVER add ANYTHING to a ticket before DX replies or it will go to the back of the queue and you'll wait even longer.


    The link below explains some of the problems right now.


    http://club.dx.com/forums/forums.dx/threadid.1486035 


    Also, it's the busiest time of the year and has been since November.

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • kenmcc Thursday, December 20, 2018 5:25 PM Reply

    I responded initially due to request for further information. I provided that, then several weeks later after no further progress, I enquired as to the status.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, December 22, 2018 3:34 PM Reply

    Hello @kenmcc

    I have ask Catie give priority to your ticket, please check your ticket later.

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