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error while opening old order

  • kevinheel Thursday, December 20, 2018 11:01 PM Reply

    can't see old order anymore??

    error code: P_636809146880862438


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  • gasbag11 Top 10 Forum Poster Thursday, December 20, 2018 11:35 PM Reply

    Try deleting cookies. That works for some things that got screwed up after DX updated the site.

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Alisa-Deng @DX Staff @DX Staff Saturday, December 22, 2018 4:48 PM Reply

    Hello @kevinheel

    Below link for your reference:  http://club.dx.com/forums/forums.dx/threadid.1486111


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  • sheepish Top 10 Forum Poster Sunday, December 23, 2018 12:22 PM Reply

    From that link:


    Due to the upgrade of our website, many customers report that they can't
    find old orders. We hereby inform. you that you can click  "My orders" -
    "Historical order" (In the upper right corner of the page) to inquire
    about it, please forgive us for your inconvenience. For more
    information, you can check in the  following link:
    http://c.dx.com/collection/201812/20181205/html/en.htm


    For your reference, note the word "inform" in the second sentence. The dot after it is a site bug that DX hasn't fixed in years.


    For your reference, the provided link goes to a sales page, not to anything to do with looking at orders.


    For your reference, I had to log in to post this because DX's login system is still screwed up a month after the "upgrade".

    Remembering 30 years.
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  • matrix-neo Moderator Sunday, December 23, 2018 4:24 PM Reply

    the first 3 points are how to bring up old orders, order issues and why free shipping was dropped, must have been really popular to make a proper page instead of just a forum post!

    @sheepish, is your adblocker messing with page?

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • sheepish Top 10 Forum Poster Sunday, December 23, 2018 4:48 PM Reply

    is your adblocker messing with page?


    Let's see... I turned it off and tried to load the "Collection" page again... and just got a single pixel GIF!


    Wait a minute, I've just gone to the forum post again and followed the link and got a proper (but ugly) page. The URL text in the forum post says .htm but the link goes to an .html page!


    Yeah.


    Anyway, no, the three points weren't missing, but the page is soooo long I must have scrolled straight past that tiny bit at the top. The page is a collection of products DX wants to sell, not some lame sort of customer explanation.


    And I still can't see anything under the first point. I'll post some thoughts about this stuff in the appropriate thread.

    Remembering 30 years.
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