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Shipment to Venezuela stuck in Brazil

  • DarkMatterCore Monday, January 14, 2019 9:14 AM Reply

    Bump. Only a week left!!!!!

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  • Alisa-Deng @DX Staff @DX Staff Monday, January 14, 2019 12:08 PM Reply

    @DarkMatterCore,

    We still waiting for the feedback.

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  • DarkMatterCore Thursday, January 17, 2019 9:36 AM Reply

    Only 4 days left and still no answer!!!


    I need to know if you can solve the issue or not. At this rate, I will end up not getting the package.


    I have no way to pay a foreign fee that should have never existed in the first place.

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  • DarkMatterCore Friday, January 18, 2019 12:56 PM Reply

    Bump.

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  • Alisa-Deng @DX Staff @DX Staff Friday, January 18, 2019 3:21 PM Reply

    @DarkMatterCore

    If possible, could you please first check with your local post office to see if there are any packages waiting for you to pick up andplease let us know?

    http://track.yw56.com.cn/en-US

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  • DarkMatterCore Friday, January 18, 2019 7:13 PM Reply

    There are no packages for me in my local post office. I have already checked.


    The package is stuck in Brazil because, for some weird reason, it didn't arrive directly to Venezuela like previous times. And Correios do Brasil has a strict policy on charging a fee for every shipment that arrives and/or leaves the country.


    I'm from Venezuela, not Brazil.


    This is the alternate tracking code for the Yanwen shipment: RC190339013MY. I was able to discover it after hours of searching.


    If you use it to track the shipment on the Correios do Brasil webpage, you'll see that the package is still in Curitiba, Brazil. It hasn't arrived to Venezuela. And I have no way to pay their mandatory fee.


    Why did the package have to go through Brazil in the first place?

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  • DarkMatterCore Saturday, January 19, 2019 1:10 PM Reply

    Bump.

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  • Alisa-Deng @DX Staff @DX Staff Saturday, January 19, 2019 2:35 PM Reply

    @DarkMatterCore

    I have send you a PM, please reply in there.

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  • DarkMatterCore Monday, January 21, 2019 8:18 AM Reply

    @Alisa-Deng


    I replied your PMs.

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  • DarkMatterCore Wednesday, January 23, 2019 3:02 PM Reply

    Bump.

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