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Satisfaction guarantee

  • Ronny1954 Saturday, December 29, 2018 3:00 PM Reply

    I would like to let all potential buyers that would use DX that their satisfaction guarantee in not worth the paper it is written on. I purchased a UMIDIGI Z2 Pro Ceramic phone from them, it arrived with multiple problems and i contacted DX through the complaints department. Since then i have been told that it is up to me to repair the phone and it is a software problem, i couldn't figure out how to do this so i took it to a phone tech and was told it is a hardware problem, i told DX of this finding but they would not believe me and said i had to do what they told me. Under their satisfaction guarantee this phone should have been replaced. I would recommend that anybody wanting to purchase online should avoid DX like the plague and find a dealer that has a real satisfaction guarantee. Ron

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  • Yolanda-du @DX Staff @DX Staff Saturday, December 29, 2018 4:30 PM Reply

    [email protected]

    Your Tiket has been replied, please check it, please don't worry, we will do our best to solve the problem for you, thank you.

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  • Ronny1954 Saturday, January 5, 2019 2:03 PM Reply

    This problem is still ongoing, i'm trying to send the phone back but i should have received an email with RMA confirmation letter, i have asked for one to be sent to me ,without a replyhope you can sort this out so we can get this sorted out. Ron

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  • Yolanda-du @DX Staff @DX Staff Saturday, January 5, 2019 4:05 PM Reply

    [email protected]

    Replied ,Please pay attention to view Tiket.

    Posts(156) | Reviews | Tip post

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