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Order Placed in November still has not arrived

  • brougham Saturday, January 05, 2019 7:27 AM Reply


    I've placed order 181127001050937283 on 11/27/2018

    I have still yet to recieve everthing in the portion of the order with the tracking number RH096487701TR. 

    I also had an open RMA in the old system for order 181008001084457669 on item 479884. The item is not working right from recieving and because of the system change no one has gotten back to my about exchanging for a functioning device.

    Please help me resolve these issues.

    Thank you,


    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, January 05, 2019 9:41 AM Reply

    Hello @brougham

    For the package RH096487701TR, you can track it via the following link: https://t.17track.net/en#nums=RH096487701TR. So your package is still in transit, please give it another week, if you still do not receive the package after 1~2 weeks, please contact us again.

    For the order 181008001084457669, could you please replied the ticket 7E17F39FCEFB4594879FBBE0E14B95D4.

    Posts(996) | Reviews | Tip post

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