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no response from DX, is DX still working ??

  • Nicolaspowa Saturday, January 05, 2019 8:44 AM Reply

    Hello,  i ordered a product one week ago, but my nothing happen since that day , my payment sitill in "payment processing". 

    already sent a message via "customer service" 3 days ago and i dont have any response yet.


    my order number is 181230100156636457


    Posts(2) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Saturday, January 05, 2019 4:04 PM Reply

    Hello @Nicolaspowa

    We confirmed your payment, please do not worry, we will arrange for the shipment soon.

    Posts(718) | Reviews | Tip post

  • Nicolaspowa Saturday, January 12, 2019 3:12 PM Reply

    after 2 week and still in "Shipment Processing". where is the cancel button ? ican't find it


    Order id: 181230100156636457


    Posts(2) | Reviews | Tip post

  • BATMan1952 Friday, March 08, 2019 4:53 PM Reply

    Also wondering if DX is still working.

    I have send below question 3 times during abt 2 weeks with no answer!


    This is my 3:rd try to contact DX!
    Hi, I am trying to order but my e-mail will not be accepted. I have used this e-mail for more than 15 years, including when contacting DX, without problem. Why is there problem now?
    I will also have all my items sent in one box/shipment to minimise custom cost in Sweden. Can this be done?
    Do you not answer mail anymore?
    If you do not answer my questions I have to try to by my items from other company, something I do not like to do as my earlier orders from DX have been very satisfying for me by all means. 

    Posts(1) | Reviews | Tip post

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