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New Site not allowing me to report anything

  • sergioblabla Monday, January 07, 2019 2:17 AM Reply

    Dear Madam/Sir,


    since the help ticket customer system changed from cs.dx.com to help.dx.com, I'm not allowed to report any missing deliveries I'm waiting for about 6 months now!


    The help.dx.com site doesn't have my orders from these last 6 months and I can't contact any sellers about missing items! I'm also not being able to contact dx support anymore about all of them! Because there's a loop from your FAQ Page about items missing for 6 months into the new site help.dx.com which doesn't have anything of my account data.


    Hope you provide me some email or some help about those lost items, a broken arrived item and another one broke light after 2 months.


    Sincerely

    Your Client

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  • sergioblabla Monday, January 07, 2019 2:23 AM Reply

    Besides of that, also problem between my.dx.com, club.dx.com and the new site home.dx.com (this one is necessary to start dispute and report any problems and also doesn't have my client order data from the last 6 months)

    Posts(3) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Wednesday, February 27, 2019 11:25 AM Reply

    Hi @sergioblabla

    If you have any problems with your order, please contact us by the  below link:
    https://home.dx.com/ReportsCenter/submitList
    https://home.dx.com/orders/index.html

    Posts(996) | Reviews | Tip post

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