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My ticket has been open for a month now

  • hehekaka Thursday, January 10, 2019 10:12 PM Reply

    The ticket has one response from dx customer service person 2018/11/28.

    After my (actions and) reply 2018/12/04, there has been silence.

    Ticket is not proceeding anywhere!

    I would not call this customer service at all!

    Why dx does not reply?


    Ticket number is:

    DF9D447A698B4C60AFA343D936F17CDA


    Order number is:
    180905001045758049


    - Henri

    Posts(6) | Reviews | Tip post

  • cyclist Moderator Sunday, January 13, 2019 7:07 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  

    @Yolanda


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17129) | Reviews | Tip post

  • hehekaka Friday, January 18, 2019 9:29 PM Reply

    Thanks.

    But silence still continues.  Sad.  :(


    Posts(6) | Reviews | Tip post

  • hehekaka Wednesday, January 23, 2019 11:30 PM Reply

    Nothing happened to my ticket. Silence still continues  :(

    Posts(6) | Reviews | Tip post

  • hehekaka Monday, January 28, 2019 11:04 PM Reply

    Still nothing happened to my ticket.
    Unbelievable "customer service".

    Posts(6) | Reviews | Tip post

  • hehekaka Wednesday, January 30, 2019 3:42 PM Reply

    Still nothing happened to my ticket. Silence continues.

    Posts(6) | Reviews | Tip post

  • Davidsson Monday, February 4, 2019 6:16 PM Reply

    I have exactly the same situation.

    Posts(8) | Reviews | Tip post

  • hehekaka Thursday, February 7, 2019 3:59 PM Reply

    Still waiting. Very disappointed.

    Posts(6) | Reviews | Tip post

  • Yolanda-du @DX Staff @DX Staff Monday, February 11, 2019 5:38 PM Reply

    [email protected]

    Your Tiket has been replied, please check.

    Posts(156) | Reviews | Tip post

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