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My ticket has been open for a month now

  • hehekaka Thursday, January 10, 2019 10:12 PM Reply

    The ticket has one response from dx customer service person 2018/11/28.

    After my (actions and) reply 2018/12/04, there has been silence.

    Ticket is not proceeding anywhere!

    I would not call this customer service at all!

    Why dx does not reply?


    Ticket number is:

    DF9D447A698B4C60AFA343D936F17CDA


    Order number is:
    180905001045758049


    - Henri

    Posts(1) | Reviews | Tip post

  • cyclist Moderator Sunday, January 13, 2019 7:07 PM Reply

    I'll contact staff for you.

    @Alisa -Deng  

    @Yolanda


    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17158) | Reviews | Tip post

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